TERMS + CONDITIONS

Turnaround Time 

Current turnaround time is 5-15 business days (please note this does not include shipping time) not all orders will take this long but could be the maximum. If you are needing your item sooner please send us an email and we would be happy to let you know what our current turnaround time is at.

 

Shipping 

All orders are shipped through Canada Post. We currently ship to Canada and the Unites States. Shipping rates are calculated based on size/weight of the order. Canadian orders can take 2-10 business days after shipment. USA orders can take 10-14 days after shipment. Orders shipping to USA may take longer due to Customs. 

Please note Lux and Dae is not responsible for any customs or duties which may incur on packages shipped, or for any packages that may become lost in transit.

Local pickup 

if choosing local pickup you will be contacted when order is ready to arrange a pickup time. 

 

Local drop off

When order is ready you will be notified of where to pickup  

 

 

Delivery Policy 

All items are shipped through Canada post. 

 

Sizing

Bows - all listings will include the size of each bow (please note this can vary slightly due to the handmade nature). Our headbands fit Newborn - Child and are made from soft stretchy nylon so they grow with your babe. 

Purses - all listings will include the size of purse body. Strap lengths come in different sizes and can easily be shorten by pulling the strap down and tying a knot higher up. Please choose a strap size by age. Extra purse straps can be bought later if child outgrows the current one and are easy to change out

Mocs - Please measure the sole of the foot before ordering and order size based on measurement. (size chart is listed on each Moc listing)  If unsure of what size to order please feel free to email us and we would be more then happy to assist you.  Mocs will stretch and mold to feet as they become worn and leather will become even softer over time but still remain durable. 

 

Returns

Due to the handmade nature of our products we do not take any returns or exchanges at this time therefore all sales are final. However, we want you to be happy with your purchase, so if there is an issue when your receive your order, please don't hesitate to contact us so we can fix the situation as best we can!

 

Privacy Policy

information obtained by Lux and Dae is used strictly for the purpose of providing you with your order. Your information will never be shared with or sold to a third party. Lux and Dae does not have access to, nor stores any credit card information